Privacy notice

This privacy notice tells you how Havelock London Ltd. collects and uses your personal information. If you have any queries, please contact us.

Visitors to our website

We may collect personal information from you via our website, but only by asking you directly. For example, we may ask you to enter your e-mail address in a form, or may ask you to log in.

The usual information that is transmitted whenever you use a website – such as your IP address and the web browser you use – may be logged by us and by our service providers when you are using havelocklondon.com. We also use Google Analytics to gather information about how visitors arrive at our website, and how they use it. We use this information to understand how our website is used, to monitor traffic, and to prevent, detect and resolve problems. In neither case do we make an attempt to personally identify you from this information.

Emailing us, and contacting us via our website

When you send us a message, we store the information you provide, such as your contact details, your message and any attachments. We may use this information to reply to your message and to contact you again in the future, but we will not sign you up to any mailing lists without asking you, and you can tell us at any time if you do not want to be contacted further.

The usual information exchanged in order for e-mail to operate – including your email address – may be logged by us and by our service providers. We also use third party services to monitor messages and any attachments to help us detect security threats, prevent spam, and to ensure compliance with our policies and other regulations.

Contacting us via social media

Information you send to us via social media will usually be subject to the terms and conditions associated with that social media platform. Beyond that, we will try to treat messages via social media in the same way as e-mail messages.

Calling us

When you contact us by telephone, we may collect your telephone number and other information you give us. We may use this to contact you again, but you can tell us at any time if you do not want to be contacted further.

The usual information that is exchanged in order to make the call – including your telephone number – may be recorded by us and by our service providers.

Disclosure of personal information

We will not normally disclose information about you to others without your consent, unless we are required to do so by law. Where a third party has access to your information in order to provide us with a service, such as e-mail service, we do not allow them to use this other than for providing these services to us.